Documentation doesn’t support your product, it’s a core part of it

Documentation and technical content don’t just support your SaaS product – they are an important component of your core user experience. Thorough documentation, easy-to-understand tutorials, and case studies that highlight the real benefits of your software are all vital to your prospective and existing users.

Communicating with your users using their terms-of-art and demonstrating features using scenarios that resonate with them will help them adopt your platform. By continuing to keep them informed of the latest updates in clear, actionable language you can ensure that your product remains an integral part of their toolchains.